Oct
27
Space Face vs. Wire Weiner
Posted by Simple Dude | Posted in Uncategorized | Posted on 27-10-2010
I have had the same TV provider for about 8 years. I am not going to name them, but lets just say they get you their signal WITHOUT requiring any wires going into your house from the street. The signal magically appears from space. So we’ll call them Space Face. I have been very happy with them, through thick and thin. It hasn’t always gone perfectly. There were a couple times that things happened to inconvenience my TV viewing. And I watch a LOT of TV so thats a pretty damn big inconvenience.. know what i’m saying? But each time it happened Space Face fixed the problem and bonused me with some kind of extras to make up for my troubles. Free HBO / Showtime, a $100 credit to my account. Shit like that. Fixing these goofs has made me a very loyal Space Face customer.
Moving into the lady friend’s house a few weeks ago presented a quandary. She has used a competing company for just about the same length of time. Without naming them i’ll say that you DO need wires coming into your house from the street for their service. We’ll call them Wire Weiner. Following me? Good.
In my experience Wire Weiner has very shitty customer service. When we were talking about me moving in I explained that I preferred to stay with Space Face. I liked their DVR system, their onscreen guide and obviously their customer service. She was ok with it, so that was that. But as it turns out adding a certain piece of rooftop equipment to her house Space Face requires was a little more complex then we thought. And since she already has internet with Wire Weiner it would have complicated all the cables running through the walls.. meaning Space Face and Wire Weiner are not able to share the same cabling so we would have to add jacks to each room, etc. Granted Space Face would have been willing to do this for free – just to keep me as a customer. But we decided it wasn’t really worth all the hassle.
So no more Space Face. Since I brought my big fancy flat screen TV into our household, I had to go pick up a new HD DVR at Wire Weiner’s retail location. After waiting in line for about 20 minutes I get up to the counter only to have Wire Weiner lady tell me I am not on the account and therefore not authorized to pick up a DVR. This despite another Wire Weiner lady on the phone the night before adding me to the account. My guess is the in-person lady disliked her job and decided to be a bitch to everyone just to prove it. She refused to give me the DVR which pissed me off. I told her (loud enough for the room to hear) that this is exactly why I have always preferred Space Face over Wire Weiner and walked out of the place.
Outside I called Wire Weiner’s 1-800 number and the person on the line said yes indeed I was on the account and that they would talk to the store person. I went back inside, walked ahead of the line and handed my phone to the woman. Whatever they said got through to her, since she relented and gave me the DVR.
At the end of the day bundling our Wire Weiner TV and Wire Weiner internet probably is saving us money over Space Face so at least there is that. Have any of you switched TV services recently? Which do you prefer?
Also.. gotta give thanks to Amber at Amber LaShell Rants for another blog award! This one is called the Gold Framed Dog Blog Award. And comes with a picture of a Gold Framed Dog… how ironic! Thanks Amber!
Don’t forget about the Simple Dude giveaway… still got plenty of time to enter the drawing.
SD
This? Is why I deal with nothing related to TV viewing or my internet. I just bitch really loudly when something isn't up to my standards and hubs will get up and try to fix it before I go completely insane. Which is approximately 45 seconds after I notice a problem.
So he got us on satellite and everything is bundle and works great. We don't have problems unless there is a massive storm, which is fine. The only issue…is that we can only get the Weather Channel for Florida. We're in Wisconsin. Our "Local on the 8's" is for Clearwater, FL. BIZARRE shit man. Even the company can't figure it out. It doesn't matter the angle or direction- we flip flop between Clearwater and Miami. *sigh*
Posted on: Oct/28/2010@12:11 am
I prefer space face. With the wire guys there is always a hassle with the billing or something else. I recently went wireless on my internet service as well and couldn't be happier.
Posted on: Oct/28/2010@12:12 am
We have one choice for cable.
They suck.
We have our cable, internet and digital phone all bundled, but we are bent over for it. No deals. We are just both too lazy to call or change to a dish.
At least the long distance in North America is free, but if we need to call 911 and the power goes out… after 8 hours we're fucked.
lol.
Posted on: Oct/28/2010@12:23 am
We only have several providers to go with and I prefer Space Face..or atleast what sounds like the Canadian version. And they love me. I get free stuff from them all the time. Boo to having to switch!
PS..that's some award..congratulations…?
Posted on: Oct/28/2010@12:35 am
I'm gonna have to go with our version of Wire Weiner. Our Space Face feeds a whole lotta South American stuff because of our location & it sucks… Plus, the average Trini couldn't speak spanish to save his/her life.
Posted on: Oct/28/2010@12:53 am
I feel your pain and personally hate all those maddening bastards. There is no choice re: which provider to use where I live so we are stuck with Wire Weiner — and there is a reason they are called that, they SUCK!
But on the bright side, congratulations on your new and shiny trophy.
http://rantersbox.blogspot.com
Posted on: Oct/28/2010@1:23 am
I used to have the version of Space Face in Canada and their customer service went to the dogs. So I switched to the Canadian version of Wire Weiner and got six months for all of my services FOR FREE…even when the promo stops I pay more that Space Face but its totally worth it because I have more for my money. I've been happy with the Wire Weiner people for the last five months….best part is….I used to work for the company so I know exactly what to say and do to get what I want over the phone!
CBG
canadianbloggergirl.blogspot.com
Posted on: Oct/28/2010@1:44 am
Some Wire Weiner companies are better than others. I've dealt with two. One realized it had a monopoly of the area (I couldn't get Space Face because I was in an apartment) so WW could charge me whatever they wanted, knowing full well I wasn't about to give up my precious Internet. The WW company I have now is pretty sweet for the most part.
Congrats on the award. I like that one. It's shiny.
Jeff
http://contentunrelated.com
Posted on: Oct/28/2010@1:48 am
I can't relate to the cable v sat argument since I don't have either and just watch stuff on DVD over and over again. I did however switch home phone from our spaceface to wirepeople in an attempt to save money through bundling, and oh man, am I kicking myself, because I've had nothing but issues. Customer service has been friendlier, but gah, DUMBER. *headdesk*
Posted on: Oct/28/2010@2:00 am
I finally did away with TV altogether. Our cable provider is the biggest bunch of idiotic assholes this side of the Rockies. Not kidding. And I have trouble with Satellites due to apartment living. So to make my life easier and about $100/mo. cheaper, I just dumped their sorry asses and told them they cost too much for what I got. 'Nuf said.
Oh, then cable decided they wanted to play nice. Shitheads. All of 'em.
And congrats on the award! Nice one, shiny and has a puppy! LOL
Posted on: Oct/28/2010@3:59 am
I would definitely pick Space Face over Wire Weiner anyday. I am about to lose my free Space Face (because it came with the free apartment provided by the job which I am losing) and gulps, I have NO idea WHAT I will do for my tv viewing pleasure! My shows are all on Show or HBO and stuff. I am about to become MUCH more present on the blogosphere with all this time on my hands! And yes, the award is nice and shiny, and I like dogs… Congrats!
Posted on: Oct/28/2010@4:19 am
I have free wire weiner from my apartments and couldn't be happier to pay,,, NOTHING!
hey congrats on that award, that is one cool chick that gave it to yo,,, hehehe
Posted on: Oct/28/2010@4:20 am
RUN AS FAR AWAY AS WIRE WEINER AS YOU CAN. Wire Weiner is the railroad tycoon of the new millennium.
Posted on: Oct/28/2010@12:08 pm
I only keep cable internet services running…no cable in my house. I've got netflix (instant streaming), hulu and an embarassingly large amount of DVDs.
At least you're saving a little bit of money, Dude.
Posted on: Oct/28/2010@12:20 pm
can i tell you that wire weiner gives me high blood pressure EVERY mother effing time i have to call them?
when i call customer "service" i picture the person sitting at their cubicle with a sign in front of them that says "REMEMBER: they're our customer… and there's nothing they can do about it."
because in my town it is literally wire weiner or nothing. and obvi we can't exist without cable.
honestly. worst bunch of a hole ever.
OH! and if you bad mouth them by name on twitter, they will totally stalk you and be all "what can we do to help?" and you will say "um. how about you stop sucking?" and they will be like, "ooh, sorry, we can only do that for new customers."
sigh.
Posted on: Oct/28/2010@1:03 pm
well I ain't afraid to drop names, so… I have Comcast and their customer service sucks! Living out in the 'boonies' – it's my only choice for wired technology. I've had dish services before and I can't deal with the 'no TV in the storm' thing, not in Minnesota where snow is abundant and satellite signals come and go. If I had another option – I'd drop Comcast in a heartbeat.
Posted on: Oct/28/2010@1:08 pm
I have Wire Weiner. They suck for the most part. BUT I HATE CALLING places and switching service. I'm lazy that way. Can't help it.
Posted on: Oct/28/2010@1:48 pm
I have Comunistcast and every time I have to deal with their customer service people I am left with the urge to want to kick a midget.
Posted on: Oct/28/2010@3:47 pm
Does every TV company get together once a month and for a "How Can We Fuck With our Customers" meeting? I think they are all in cahoots, because they all suck. And as far as I know, there isn't anything like Space Face company where I live. Wire Weiner rules the world around here.
Posted on: Oct/28/2010@6:20 pm
My family uses a Wire Wiener thing and my ex's family has a Space Face. Honestly the only thing I like better about their service is that they have a DVR.
We get free HD and internet with the wires and stuff and I'm not paying for any of it right now so I'm not complaining.
http://theadorkableditzmissteps.blogspot.com/
Posted on: Oct/28/2010@7:21 pm
congrats on your award and haven't changes providers. i have been with the same company for 11years now and honestly don't want to change. but then angain i do live in the backwoods so my options are limited.
Posted on: Oct/28/2010@8:13 pm
Hum……I think I have Wire Weiner now.
I am not happy, but I am saving money.
That's how they get you.
Bastards.
Posted on: Oct/28/2010@9:03 pm
@Jess.. you're with Rogers, aren't you? Because they totally do that to me.
Posted on: Oct/28/2010@11:26 pm
I think we must have short circuited space weiners here. NONE of it ever works. Or it works of its own accord. I have given up trying to communicate with any of it at all at this point. I say please, and sometimes it cooperates. But more often than not I say fuck, and nothing happens.
Posted on: Oct/29/2010@12:25 am
I spent 17 years living without either. (No, I wasn't part of some cult living in Idaho. Just really freakin' cheap) Just a 17 inch Panasonic with some old fashioned rabbit ears. I'm talking OLD SKOOL. Living in the Twin Cities, this worked great until the day our TV died. I was SO happy, I even talked the Mrs. into a 42 inch Samsung LCD TV. Only one issue. I needed a digital antenna. No problem I figured, I can see the TV towers in Arden Hills from my Kitchen Window. Should be a snap. 100 dollars, and 3 antenna later, I gave up. Apparently being able to point the antenna directly at the TV tower less than 4 miles away, wasn't good enough for digital.
So we got the Wire Weiner. I've been pretty happy with the product, but admittedly I haven't had any issues requiring me to call customer service. Damn, I just jinxed myself didn't I?
Posted on: Oct/29/2010@12:24 pm